Warranty & Return

One and a Half Years Limited Warranty

Boly Shop warranty covers your trail cameras for 12 months. We warrant that your camera will be free from defects in workmanship and materials when operated in normal use and conditions.

Warranty Service

In the event warranty service is needed, contact Boly Shop customer service. Our staff can help troubleshoot any issues with your trail cameras. In the event your camera needs to be returned for service, our staff will advise the correct mailing address for proper service of your unit. You will also need your original receipt, or proof of purchase for warranty service. You are responsible for packaging and shipping cost of your camera unit to our warranty center.

How to Send the Defective Product to Boly:

Collect Defective Product:

  • A)Please check warranty card inside the package, make sure the product is within warranty period, the start of warranty time is the shipping date from Boly Shop.
  • B)Make sure the product has real defective, and not physical damaged.
  • C)Stick a label with problem description on product for repair reference.
  • D)Each parts of product should come together not dismantle separately.
  • E)Please make sure the product purchased from Boly Shop.

Shipping Instructions:

Please use below consignee for delivery (ship to our HK branch’s warehouse):

Receiver:Boly Media Communications (Asia) Co.,Ltd.

Address:Unit B5, 9/F, Phase I,Yee Lim Factory Building, 32-40 Kwai Ting Road, Kwai,Chung, New Territories, Hong Kong

Contact:GUO JIAN PING

Tel:00852-6558 8258 (make sure this number on the Airway bill)

E-mail:bolyshop@bolymedia.com